How does ACS West, Inc., relate to my Homeowner's Association?
   ACS West, Inc., is a community management firm contracted by your Homeowner's Association's Board of Directors to work on its behalf in association business ranging from HOA dues collection to work order completion.  We are not actually a homeowner's association. 

What options do I have for paying my HOA dues?

Traditionally, HOA dues are paid using payment coupons specific to the homeowner and address.

Over 90% of our communities use Mutual of Omaha Bank out of Phoenix, Arizona for payment collection.  If your Association uses Mutual of Omaha Bank, you may also pay online with credit card or check.  All major credit cards are accepted, and a flat fee is charged on all credit card transactions.  Additionally, your Association may offer Automated Clearing House/direct draft of your dues.  This authorization form is available on our website. 

What is Mutual of Omaha Bank?

Mutual of Omaha Bank, is an FDIC insured bank that specializes in payment processing for homeowner, townhouse and condominium associations.  If your Association has chosen Mutual of Omaha Bank as its bank, you can expect faster and more efficient payment processing.  Please visit for more information.

Does ACS West, Inc., accept cash payments for HOA dues?

No.  We accept payment by check or money order in our office.  Your Association's bank may accept credit card and electronic funds transfers (EFTs) online. 

To whom should I make out my check or money order?

Please make all checks or money orders payable to the name of your Association.

I am selling my home or unit.  What steps do I need to take in regards to the Associat

Now that you are selling, there are a few steps to take to ensure a smooth transition of the property.  First, you will need to order a Disclosure Package per the Virginia Property Owners Association Act or a ReSale Package per the Virginia Condominium Act.  Please go to to order either package.  You will first need to create an account.  HomeWise Docs is easy to use and has a help line if you need more assistance.
Your closing attorneys will also need to use HomeWise Docs to order an escrow payoff for closing which will provide the most current account balance.


This site is provided by Association Community Services West, Inc.